Please send repairs / software updates DIRECTLY to our premises in Austria.

Industrieelektronik Pölz GmbH
Grossendorf 122 
A-4551  Ried im Traunkreis

We are always here to help!


  • You will receive your device back as quickly as possible!
  • You will receive a loaned device for the time it takes to repair your device at our premises
  • You receive competent and quick information from the service technician by phone

We ask that you give us advance notice by phone (+43 7588 70122) or in writing (!

Your team at Industrieelektronik Pölz

Return forms download here.


Transport damage:


If external transport damage is visible, we advise you not to open the package. If you do so, the damage will not be remedied.
Any transport damage must be promptly reported within 48 hours of package delivery, in writing and with pictures, to Industrieelektronik Pölz GmbH ( as the damage cannot otherwise be acknowledged.


IEP Shop